Delivery Information

Shipping

UK Mainland Deliveries :-Delivery on all items is from 2-5 days within UK Mainland ONLY, we will aim to deliver the items as soon as possible, some larger items may take longer as they are special orders, delivery will be by Royal Mail or Courier (we reserve the right to amend/change the type/form of postage at any time), should you need any assistance please contact us.This shipping information forms part of our Terms and Conditions as agreed to at checkout.

Returns

All Items can be returned at our discretion for a full refund less postage and packaging, please contact us for more details on a particular item. Given the bespoke nature of many of our services and products, personalised items cannot be returned other than due to faults. Please note products costing over £100 will incur a re-stocking fee of 10% of the total sales price. ALL RETURNS ARE AT YOUR OWN EXPENSE EXCEPT WHERE YOUR PURCHASE IS DEEMED FAULTY. When Faulty items have been returned to us, we will refund you the cost of postage in full or we will send a courier to pick up the items.

Damage in Transit

For items delivered via Courier, they must be opened and checked before signing for delivery. Once the delivery is signed for, you have signed to acknowledge that the parcel is in good condition, DO NOT SIGN for the parcel if any of the items purchased are damaged. For items deliver via Royal Mail, we must be notified in writing (via email) within 3 days of receipt of the delivery. We will replace the damaged item, except where a replacement cannot be obtained, and we will offer you either a full refund or an alternative product. All our products are fully insured by the carrier and any damaged items must be retained by the customer while an insurance claim is processed, but not for a period in excess of 60 days. We may also request photo evidence for our insurance claim.

Cancelling an Order

You may cancel your order at any point prior to the goods been dispatched. Please contact us before cancelling to ensure your order has not been shipped. You can also check the status of your order in your Account History. Given the bespoke nature of many of our products, personalised items cannot be cancelled or altered once placed.